What is Pre-Order?
To put it simply, pre-order means you can order an item/s even before they become available! Placing an order will reserve you the product and it will start to ship once we replenish our inventory for them. We will indicate on the Product Page of the item if it is for pre-order and it will include a date as to when the product is expected to start shipping. Easy!
Here’s how it works:
If you order a 'pre-order' item/s along with other items, the other items will be shipped out business as usual, 3-5 days processing time + 4-6 business days of shipping. Then, the pre-order item will ship out separately starting on the date indicated on our website!
4-6 business days + 3-5 days processing
4-6 business days + 3-5 days processing
4-6 business days + 3-5 days processing
10-15 business days depending on location + processing
*Free US, EU, & CA shipping for all orders over $50USD!
Please Note: The shipping time for your package is in addition to the processing time in our warehouses.
We know you want your new FFA products ASAP (can’t blame you), so we typically ship orders within 3-5 days after the order is placed.
- US warehouse: Orders are processed 7 days a week, but they can only be shipped out Monday through Friday.
- EU and CA warehouses: Orders are processed and shipped Monday through Friday. Any orders done over the weekend are sent out the following Monday (depending on Holidays).
We offer free shipping for all US and EU orders over $50USD. If the shipping cost hasn’t been removed from your order, double-check that the subtotal of your order (before taxes) has reached the $50 minimum. If you’re using a discount code, your subtotal must be $50 or more after the discount has been applied. If you haven’t reached the minimum, throw an original bracelet (or two) on to your order and get that free shipping!
TAXES & CUSTOMS
FFA is not responsible for any duty and tax fees for international shipping. The limits for duty-free packages are established by your local customs authorities.
Tracking an Order
Getting excited about the new FFA produxt you have coming in the mail?
Track your order status here!
If your tracking information hasn’t been updated for 2-3 days, don’t worry -- that’s normal! Occasionally there will be delays in shipping, so you might not see an update on your tracking for a few more days. If your package hasn’t moved in 7 days, contact us @ ....... link below and we can help locate your package!
Still haven’t received your order even though your order status says “Delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house or apartment instead. Sometimes, mail carriers leave packages at nearby doors by mistake.
Occasionally USPS or Fedex will mark packages as "Delivered" before they've actually left the package at your address. Typically they show up within 24-48 hours after being marked as "Delivered", so hang tight for a day or two!
If you don’t have any luck there and you still haven't received your package after 48 hours of it being marked as "Delivered", we’ll be happy to help resolve the issue. Just contact us @......link below, and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you ASAP with more details on your package status.
At FFA, we’re excited to have fans all across the world! For our international customers, please note that it typically takes 15-20 business days for an order to arrive, plus the processing and handling time it takes to prep your order in our warehouse.
However the shipping time frame can widely vary depending on location.
Be sure to check the shipping confirmation email we sent you for a live tracking link and more info on your order status.
Still having trouble locating your package after the shipping time frame above has come and gone? Just contact us via chat or email. We’ll get back to you ASAP with more shipping and tracking details.
Where is my order?
Check your inbox for a shipping confirmation email, which includes a link to track your FFA product. Still can’t find it? Just pop in your email address and order number here, and we’ll give you all the details on where your package is and when it’s expected to arrive.
When is Support Available?
Our Customer Advocacy Team is available via Email, Chat, and Telephone support.
Our telephone support is available* Monday through Friday from 6:00 am PST to 6:00 pm PST.
*Telephone support is currently unavailable.
We are closed for phone support on the following days:
-New Years Day
Should you happen to reach us outside of business hours for our telephone support, please leave us a voicemail and we will get back to you within the following business day.
Our Email support is available* 24 hours a day, 7 days a week. We provide round the clock coverage for all of your questions, comments, and concerns.
*Coverage hours have been reduced to 12 hours per day, 7 days a week.
Please email ........directly with your question, or click here to submit a ticket through our help center.
Our Chat support is available Monday through Friday from 8:00 am EST to 7pm EST
You can directly reach our Chat team from the “Message Bubble” icon at the bottom right of your screen (both mobile and desktop).
COVID-19 (Coronavirus) Information
There is nothing more important to us than the health and safety of everyone in the FFA Community -- our customers and team. Due to the ever-changing situation surrounding COVID-19, we are experiencing a temporary delay in processing all orders with our US fulfillment center.
What does that mean for you? We have answered some of your common questions below:
Is it safe to shop from your site?
We are operating in line with advice from the World Health Organization and the local authorities. We constantly make sure that all appropriate health and hygiene standards are adhered to with all of our vendors and teams.
This is our top priority and we will be closely monitoring this situation for any updates to maintain appropriate policies at any given time.
What about the delivery of my purchase?
We are still open and taking orders on all of our sites, but we are seeing an average of 3-5 days for orders to be processed and shipped for our FFA site due to Social Distancing Protocols we instituted at the end of April
What Social Distancing Protocols are you currently practicing?
At the beginning of the COVID-19 pandemic, we implemented the following social distancing protocols with all of our warehouse partners:
- All team members working at a minimum of 6 feet apart for order processing;
- COVID-19 prescreening with doctor and nurse staff on-site, including temperature check and health assessment questions;
- Each team member is provided a face mask and set of gloves at the start of each shift.
When will I receive my existing order?
If you ordered with us recently from our .Com site, we are currently waiting for an estimated timeframe and will be in touch with you in regards to your order. For our .Eu and .Ca sites, your order is being fulfilled and delivered within the estimated timeframes.
What if I need to exchange or cancel an order?
We want you to be happy with your decision. For order cancellations, please reach out to our Customer Advocacy team here. If you need to exchange a bracelet from your order, please visit our exchanges portal, on our site.
No worries! All of our bracelets and accessories have a warranty, which means we’ll replace the damaged item within 60 days from the time of purchase*. To get a replacement, send us an email and send us your name, shipping address, order number (if available) and a picture of your damaged item.
- We can only issue a replacement if you provide a photo of the damaged item.
- If a bracelet has been altered in any way (i.e. if you cut, shortened, or re-burned the strings or edges), we can’t replace the item.
- We’re unable to replace lost or stolen items.
- We can only issue a replacement if the item was purchased directly through our website. If it was purchased in store with one of our wholesale partners, you must contact the store so they can replace the damaged item for you
If we sent you an incorrect item in your order, click the ...... link below and provide us with your name, order number and the item(s) you’re missing or received by accident. We’ll handle the issue ASAP.